FAQs

Enjoy complimentary shipping and handling on all purchases made at Artlad. We specialize in wallpaper. Shipping is always free!

What payment methods do you support?

We utilize Shopify Payments to ensure secure transactions. Your payment information is encrypted and safeguarded for a smooth checkout process.

How can I use promo codes?

Simply input your promo code in the "Discount Code" section during checkout. Make sure it is activated before finalizing your order, as we are unable to apply codes after the fact.

Can I track my order?

Absolutely! After your order has shipped, you will receive a tracking number via email. You can monitor your package until it arrives. Track Your Order

How do I contact Artlad regarding my order?

Our customer support team is ready to assist you. Reach us at Support@Artlad.shop or call (914) 458-7961. We typically respond within one business day. Please include your order number for quicker assistance.

What should I do to change or cancel my order?

To change or cancel your order, please get in touch with us at Support@Artlad.shop or call (914) 458-7961. We will do our utmost to help, although cancellations may not be feasible once an item has been dispatched. Refer to our Refund and Return Policy for further information.

What should I do if my order hasn't shown up?

Typically, delivery takes around 3-4 business days after dispatch. If your order is late, please check the carrier's tracking information and verify your delivery address. If problems persist, reach out to our support team for help.

When can I expect my refund after returning an item?

After your return is received and examined, we will initiate your refund within 5 business days back to your original payment method.

Where can I find assembly instructions?

Assembly instructions are provided with your product. If you require further assistance, please reach out to us at Support@Artlad.shop, and we will send you digital instructions specific to your item.

At Artlad, we value exceptional customer service and a hassle-free shopping experience. If you have any questions or need support, feel free to get in touch. Enjoy your shopping!